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Create a Ticket

Ingenuity Cloud Services provides a streamlined support ticket system to help you quickly address any issues or requests related to your services. You can use the Create a Ticket page to contact the appropriate department directly from your account dashboard. Available departments include:

  • Support - For technical issues, troubleshooting, or questions about your services.
  • Sales - For inquiries about new services, upgrades, or custom solutions.
  • Cancellations - To request cancellation of existing services.
  • Billing - For questions related to invoices, payments, or account charges.

Method

To submit a request or report an issue, navigate to Support > Create a Ticket from the left-hand navigation menu.

Form Fields

  • Department (required):
    Select the appropriate department for your request:

    • Support
    • Sales
    • Cancellations
    • Billing

  • Priority (required):
    Choose the urgency of your request:

    • Low
    • Medium
    • High
    • Urgent

  • Subject (required):
    A brief title or summary of your issue or request.

  • Message (required):
    A detailed description of your request. Include:

    • Key details
    • Steps to reproduce the issue (if applicable)

    This helps our team resolve the issue more efficiently.

  • Service (required if the selected department is Cancellations, optional otherwise):
    If your request relates to a specific service, select it from the dropdown list. All of your Bare Metal and SSD VPS services will be listed.

  • Attachment (optional):
    Use the Attachment button to upload relevant files such as screenshots or logs.

The following field only appears when the selected department is Support:

  • Issue Type (required): Select the category that best describes your issue:

    • Server/VM/VPS
    • Backups
    • Network
    • Service/Daemon
    • Hosting Control Panels
    • Software/Application
    • THG Account
    • Monitoring
    • Abuse Report
    • Abuse Investigation
    • Documentation
    • Question

The following fields only appear when the selected department is Cancellations:

  • Reason for cancellation (required):
    Select the reason that best describes why you’re requesting a cancellation.

  • Are you going to another provider? (required):
    Let us know if you’re switching to another service provider.

At the bottom of the page, you can use the RESET button to clear the form and the CREATE TICKET button to submit your request.